Refund policy
We want you to be fully satisfied with your purchase. Please review our return and refund terms below:
1. UpTo 30-Day Return Policy
Our customers enjoy upto 30 days of free returns but as we operate through a dropshipping model, so products vary in their returns time and warranty, it is advice d to check warranty and returns time before buying. While we always strive to ensure product quality and accuracy, we are not directly responsible for fulfillment errors or product issues caused by the original seller. However, we’re happy to assist by contacting the supplier on your behalf to request a refund or return where possible. Refunds or replacements will only be issued directly by us in cases where an error occurred on our end.
2. Inspection Process
Once we receive your returned item, our team will inspect it to determine if the return is eligible. You will be notified via email or WhatsApp about the status of your return.
3. Refund Method
If approved, your refund will be issued to your original payment method or reference account within 5–7 working days.
4. Non-Returnable Items
Certain items(mentioned )are not eligible for return.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours with photo proof.